Terms & Conditions

Terms and Conditions

Welcome to Ely Exotics!

These terms and conditions outline the rules and regulations for the use of Ely Exotics LTD's Website, located at http://elyexotics.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Ely Exotics if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Ely Exotics, you agreed to use cookies in agreement with the Ely Exotics LTD's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Ely Exotics LTD and/or its licensors own the intellectual property rights for all material on Ely Exotics. All intellectual property rights are reserved. You may access this from Ely Exotics for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from Ely Exotics

• Sell, rent or sub-license material from Ely Exotics

• Reproduce, duplicate or copy material from Ely Exotics

• Redistribute content from Ely Exotics

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Ely Exotics LTD does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Ely Exotics LTD,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Ely Exotics LTD shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Ely Exotics LTD reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Ely Exotics LTD a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;

• dot.com community sites;

• associations or other groups representing charities;

• online directory distributors;

• internet portals;

• accounting, law and consulting firms; and

• educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Ely Exotics LTD; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Ely Exotics LTD. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Ely Exotics LTD's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury;

• limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• limit any of our or your liabilities in any way that is not permitted under applicable law; or

• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Live Animal Terms & Conditions

When purchasing an animal from Ely Exotics Ltd you agree to the terms and conditions of sale.

Full and correct set ups must be in place before collection of the animal, enclosures must meet or exceed the standard set out in the October 2018 Animal welfare regulations with regards to size, heating and lighting. Please talk to a member of staff for details and be aware they will require proof of set ups purchased elsewhere and have the right to refuse a sale.

A thermostat must control all heated enclosures; otherwise the animal’s safety is at risk – This alone will mean an instant refusal of sale.

We offer a 48-hour guarantee for death or illness on livestock This excludes: All, invertebrates, amphibians chameleons and any highly specialized reptilians. Animals collected by a third party, not arranged by us are not covered by our 48 hour guarantee.

If the animal dies within this time frame we will require the body to be frozen and returned along with an qualified exotic vets necropsy report stating actual cause of death (at your own expense).

We will not accept an animal back because you have changed your mind, these are living creatures, if you are unsure - do not buy the animal! You must be 100% sure you are prepared to take on your new pet for its full life.

We cannot 100% guarantee the sex of any livestock, even if labelled as a specific sex. If the animal turns out to be the wrong sex outside the guarantee we cannot accept any liability.

Refusal of Sale of animal(s):

The sale of animals will be refused if the purchaser doesn’t have / cannot prove they have correct set up in place.

The employee doesn’t feel the prospective purchaser will give the animal the correct level of care.

The purchaser is inebriated/ intoxicated or otherwise not fully in control of their mental faculties.

The purchaser is under 16 years old or cannot prove their age.

The animals welfare is our highest priority, so please don’t be offended when we ask questions, make a suggestion or refuse a sale.

Please note Deposits used to reserve animals are non refundable.

Refund Policy

Of Course We always hope you are completely happy with your purchase. However, we understand there may be occasions when an item may need returning. If you have changed your mind on an item you have the right to return it within 60 days for a full refund. All returned items must be in new and unused condition, with all original tags and labels attached. For Faulty items within warranty please use the same procedure as above and please package as carefully as you can to avoid any further damage.

RETURN PROCESS

To return an item, please contact us at online@elyexotics.co.uk to notify us of the return, your order number and the reason for the return. Please then return to;

Ely Exotics

Harrier House

Sedgeway Business Park

Ely

CB6 2HY

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return and forward the tracking information over to online@elyexotics.co.uk

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 7 working days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 days to appear on your credit card statement, depending on your card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be [returned] or [exchanged]:

• All Livefood items

• Letterbox Livefood

• Frozen Food

For defective or damaged products, please see above and always contact us in the first instance as we may be able to resolve without the need of returning.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

01353 655794

info@elyexotics.co.uk / online@elyexotics.co.uk